Get Full Essay Get access to this section to get all help you need with your essay and educational issues. Case study of Penang mutiara Essay Sample Question 1.
High utilization of rooms 6. Stylish and top class facilities 7. Small number of employees 2. High-cost especially on food and beverages 3. Lack of long term plans 4. Weak marketing strategy 1. Service Innovation s use of internet 2. Partnership with other firms such as airlines 1. Emergence of new hotels 2.
High expectations of customer 4. Globalization of markets 5. Speed means fast response to requirements of external customers or new conditions, speedy decision making and speedy movement of materials and information inside the operation.
Speed reduces inventories - reducing i inventories mean increasing the utilization of rooms and restaurant, that fast cleaning and preparing the available rooms and dinner tables for external customers adds revenue for organization, and improving the efficient of working.
Speed adds flexibility - fast response adds the capability for operations to the flexibility dealing with urgent things. Dependability Dependability means do things on time. Dependability means well management and coordination with each operation ensuring other process.
It leads to more effective operation. It effectively arranging the facilities, information, material, workforce, money and time to ensure all of them can be available at any time, saves the time to wait or to look for the other substitutes.
Dependability arrangement reduces the chance of repeating input resources or some resources leaving unused increasing the cost of maintain or store fee, or labor cost. Flexibility Flexibility means change what you do. Flexibility saves resources - can prevent unnecessarily repeating planning, spending, and using resources such as time, money, workforce, to follow the traditional ways to do things done.
Flexibility increase speed of response - being able to give fast service for customers depends on the operation being flexible. For Mutiara, quality means consistently producing impeccable services, using top-class and durable materials to create the right impression and environment, and anticipating and preventing all potential problems in advance.
It is benefit to make life easier inside the operation.
Good quality leads to stable and efficient processes that less mistake, easy for coordination for matching the standard of processes, dependable and advance equipments and tools to use adds dependability for internal customer.
It reduces cost for Mutiara due to it is fewer the chance to make mistakes. Redoing or correcting mistakes, or to reducing confusion or irritation for each people; second, it also reduces the labor cost. Dispelling some serious troubles or problem always needs more staff or more time to do it, thus, it results in the labor cost added, such as part-time salary, overtime compensation.
The more minimizing mistakes, the more minimize the excess labor costs to pay for doing excess works; third, less mistake and using top-class and durable materials also result in saving expenditures such as maintaining fee, cost of materials resulted by mistakes, transporting fees, and other excess expenditures.
Upgrade technology such as wireless internet, website, including introduction of hotel services, traffic map, resource and promotion information, booking on line and e-payments Develop marketing strategies to widen up market share, such as offering difference holiday traveling packages, discounts and loyalty cards.
Adding the advertisement through TV, internet, high-income reader journal or fashion magazines and newspaper. Moreover, with the emergence of the global tourism, hospitality industry and globalization with competition from all over the hotel industry, the need to augment existing and new strategies need to be address speedily.
In order to compete for business and to keep abreast with stiff competition in the hotel industry.Measuring the Cost of Quality For Management by Gary Cokins T Hotel Management: Quality, Speed, Dependability, Flexibility, and Cost Words | 3 Pages.
1. Quality Costs for Consideration Essay Words | 4 Pages; Hotel Management: Quality, Speed, Dependability, Flexibility, and Cost. Hotel Management: Quality, Speed, Dependability, Flexibility, and Cost.
Words Mar 16th, 3 Pages. Essay about Total Quality Management TQM at Hotel Words | 7 Pages More about Hotel Management: Quality, Speed, Dependability, Flexibility, and Cost. **All the software cost above are usually accounted in the respective man-hour rate of the operations team that are charged to the customer.
Figure ) below showing the speed benefits in RWP operations: Dependability: Dependability is another advantage of RWP engineering service.
The internal effects of high quality, speed, dependability and flexibility are generally to reduce costs within the operation. (Pycraft, Singh, Phihlela, ,Page 65).
Externally they create improved customer satisfaction which in turn leads to customer loyalty. Managers face these key challenges and should be ready to undergo them by developing appropriate operations (Slack, ). Question 4. Explain in detail how the five operational performance objectives of quality, speed, dependability, flexibility and cost be achieved within the hotel industry.
Answer. The case describes how quality, speed, dependability, flexibility and cost impact on the hotel's external customers. Explain how each of these performance objectives might have internal benefits. Explain how each of these performance objectives might have internal benefits.